Outage in HENNGE One

An Issue in HENNGE Cloud Protection

Minor
June 05, 2025 - Started 4 days ago
Official incident page

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Outage Details

HENNGE Cloud Protection にて大量のファイルの誤検知が発生している状況を確認しております。 現在、調査を行なっております。 なお、検知にて隔離されたアイテムの確認及び解放の方法につきましては、下記のヘルプセンター記事をご参考ください。 https://support.hdeone.com/hc/ja/articles/4404869506073 ------------------------------ We've confirmed a situation where a large number of files are being false-positively detected by HENNGE Cloud Protection. We are currently investigating this issue. For information on how to review and release items quarantined by the detection, please refer to the following Help Center article: https://support.hdeone.com/hc/en-us/articles/4404869506073
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 06/05/2025 08:58AM

本件につきまして続報でございます。

誤検知につきまして、提供元である WithSecure にて対応が完了したと報告を受けました。

大変恐れ入りますが、本事象が発生されておりましたお客様に置かれましては、ご確認をお願いいたします。
現時点でも多数の誤検知が継続されている場合には、HENNGE One サポートへお知らせくださいますと幸いでございます。

弊社でも引き続きその後の状況を注視してまいります。

------------------------------
Update Regarding the False Detection Issue
We've received a report from WithSecure, the vendor, confirming that they have completed their remediation efforts regarding the false detections.

We kindly request that any customers who experienced this issue verify the resolution.

If you are still experiencing a significant number of false detections at this time, please inform HENNGE One Support.

We will continue to monitor the situation closely on our end as well.

INVESTIGATING 4 days ago - at 06/05/2025 05:46AM

HENNGE Cloud Protection にて大量のファイルの誤検知が発生している状況を確認しております。
現在、調査を行なっております。

なお、検知にて隔離されたアイテムの確認及び解放の方法につきましては、下記のヘルプセンター記事をご参考ください。
https://support.hdeone.com/hc/ja/articles/4404869506073

------------------------------
We've confirmed a situation where a large number of files are being false-positively detected by HENNGE Cloud Protection. We are currently investigating this issue.

For information on how to review and release items quarantined by the detection, please refer to the following Help Center article:
https://support.hdeone.com/hc/en-us/articles/4404869506073

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