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Outage in HENNGE One

An Issue in HENNGE Access Control: SSO (SAML) Configuration Settings

Resolved Minor
April 23, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

現在、HENNGE Access Control の管理画面にて SAML SSO 設定を行う際に特定の操作を行うとエラーが発生する事象を確認しております。 ■事象の発生条件と詳細 HENNGE Access Control 管理画面の [サービスプロバイダー設定] から SAML による SSO 設定を追加あるいは編集する際に、設定画面の項目 [属性の設定] で 「+ 属性の追加」をクリックすると、エラーが表示され設定することができない。 ※ [属性の設定] で追加の属性を設定しない場合は SAML SSO 設定を作成および変更可能です。 現在、システムチームにて調査および対応を実施しております。 ご迷惑をおかけしており申し訳ありません。 ----------------------------- We have identified an issue where an error occurs during specific operations when configuring SAML SSO in the HENNGE Access Control admin console. ■ Incident Conditions and Details When adding or editing SAML SSO settings under [Service Provider Settings], clicking "+ Add new attribute row" in the [Attribute Editor] section triggers an error, preventing the configuration from being saved. Note: Creating or modifying SAML SSO settings is still possible as long as no additional attributes are added in the [Attribute Editor]. Our engineering team is currently investigating the cause and working on a resolution. We sincerely apologize for any inconvenience this may cause.
Components affected
HENNGE One HENNGE Access Control

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RESOLVED 1 day ago - at 04/23/2026 06:46AM

本件につきまして続報です。

システムチームにて修正が完了し、 [属性の設定] で 「+ 属性の追加」をクリックした際のエラーが解消されたことを確認いたしました。
本事象にて、SAML SSO 設定の作成や変更が行えなかったお客様は、お手数ですが再度お試し下さいますようお願い申し上げます。

ご迷惑をおかけしました事を深くお詫び申し上げます。

-----------------------------

Update on the ongoing issue:

Our engineering team has completed the fix and confirmed that the error occurring when clicking "+ Add new attribute row" under [Attribute Settings] has been resolved.

For customers who were unable to create or modify SAML SSO settings due to this issue, we kindly ask that you try again.

We sincerely apologize for any inconvenience this may have caused.

IDENTIFIED 1 day ago - at 04/23/2026 04:47AM

現在、HENNGE Access Control の管理画面にて SAML SSO 設定を行う際に特定の操作を行うとエラーが発生する事象を確認しております。

■事象の発生条件と詳細
HENNGE Access Control 管理画面の [サービスプロバイダー設定] から SAML による SSO 設定を追加あるいは編集する際に、設定画面の項目 [属性の設定] で 「+ 属性の追加」をクリックすると、エラーが表示され設定することができない。
※ [属性の設定] で追加の属性を設定しない場合は SAML SSO 設定を作成および変更可能です。

現在、システムチームにて調査および対応を実施しております。
ご迷惑をおかけしており申し訳ありません。

-----------------------------

We have identified an issue where an error occurs during specific operations when configuring SAML SSO in the HENNGE Access Control admin console.

■ Incident Conditions and Details
When adding or editing SAML SSO settings under [Service Provider Settings], clicking "+ Add new attribute row" in the [Attribute Editor] section triggers an error, preventing the configuration from being saved.

Note: Creating or modifying SAML SSO settings is still possible as long as no additional attributes are added in the [Attribute Editor].

Our engineering team is currently investigating the cause and working on a resolution.
We sincerely apologize for any inconvenience this may cause.

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