Outage in HENNGE One
An Issue in HENNGE Cloud Protection: Unable to receive SMS verification code.
Resolved MinorIncident Report
現在 HENNGE Cloud Protection 管理画面ログイン時の二要素認証に SMS での認証コード受取を利用されている場合に
認証コードが送信されない可能性がある事象を確認しておりおます。
現在 WithSecure 社にて調査対応を実施しております。
SMS での認証コード受取をご利用されているお客様にはご迷惑をおかけしており申し訳ありません。
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We are currently experiencing an issue where verification codes may not be sent via SMS when logging into the HENNGE Cloud Protection administration console, for users who rely on SMS for two-factor authentication.
WithSecure is currently investigating this matter.
We apologize for any inconvenience this may cause to customers using SMS for receiving verification codes.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/11/2025 10:18AM
本件につきまして続報です。
WithSecure社により対応が行われ、正常にSMSでの認証コード送信が行われるようになったことを確認いたしました。
本件、ご迷惑をおかけしました事をお詫び申し上げます。
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Here is an update on this matter.
We have confirmed that WithSecure has addressed the issue, and SMS verification codes are now being sent successfully.
We sincerely apologize for any inconvenience this may have caused.
INVESTIGATING
5 months ago - at 11/11/2025 07:00AM
現在 HENNGE Cloud Protection 管理画面ログイン時の二要素認証に SMS での認証コード受取を利用されている場合に
認証コードが送信されない可能性がある事象を確認しておりおます。
現在 WithSecure 社にて調査対応を実施しております。
SMS での認証コード受取をご利用されているお客様にはご迷惑をおかけしており申し訳ありません。
----------------------
We are currently experiencing an issue where verification codes may not be sent via SMS when logging into the HENNGE Cloud Protection administration console, for users who rely on SMS for two-factor authentication.
WithSecure is currently investigating this matter.
We apologize for any inconvenience this may cause to customers using SMS for receiving verification codes.
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