Outage in Hero Network
Broadband outage in West Auckland
Resolved MinorIncident Report
A number of Broadband Fibre services in West Auckland are currently impacted following vandalism and damage to Chorus fibre routes early this morning.
Chorus have had teams on site since the damage was located and are currently working to repair and restore service.
Right now there is no ETA for restoration, but we would expect services to begin restoring when they progress with the fibre splicing.
Components affected
Hero Network BroadbandTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/11/2026 11:19PM
We believe all impacted services have now been restored.
IDENTIFIED
14 days ago - at 08/11/2026 10:06PM
A number of Broadband Fibre services in West Auckland are currently impacted following vandalism and damage to Chorus fibre routes early this morning.
Chorus have had teams on site since the damage was located and are currently working to repair and restore service.
Right now there is no ETA for restoration, but we would expect services to begin restoring when they progress with the fibre splicing.
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