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Outage in Hero Network

Broadband outages on the Enable network

Resolved Minor
August 26, 2026 - Started 21 days ago - Lasted about 3 hours
Official incident page

Incident Report

Following maintenance last night by Enable networks we are seeing several connections that have not come back online this morning following the planned work. Engineers are investigating and will liaise with Enable to restore service for customers affected.
Components affected
Hero Network Broadband

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 08/26/2026 10:15PM

We believe this issue has been resolved and we are currently monitoring to ensure there is no further outages.

IDENTIFIED 21 days ago - at 08/26/2026 07:44PM

Following maintenance last night by Enable networks we are seeing several connections that have not come back online this morning following the planned work. Engineers are investigating and will liaise with Enable to restore service for customers affected.

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