Outage in Heron Data

API instability

Resolved Minor
June 21, 2023 - Started over 2 years ago
Official incident page

Incident Report

We are currently experiencing a higher than usual error rate with our API. Our team is actively investigating and working on resolving the issue. Updates to follow soon. We apologize for any inconvenience caused. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/22/2023 09:53AM

This incident has been resolved. We experienced a high number of API requests that were using a high amount of CPU, overwhelming our infrastructure. We shipped a change that reduced the CPU usage, and have seen normal CPU usage for the last 8 hours

MONITORING over 2 years ago - at 06/21/2023 09:41PM

We have implemented mitigation measures to address the higher than usual error rate with our API. We will continue to closely monitor the situation. Thank you for your understanding.

IDENTIFIED over 2 years ago - at 06/21/2023 09:31PM

We have identified the cause of the error rate issue and are actively working on resolving it. Thank you for your patience as we work towards a solution.

INVESTIGATING over 2 years ago - at 06/21/2023 09:20PM

We are currently experiencing a higher than usual error rate with our API. Our team is actively investigating and working on resolving the issue. Updates to follow soon. We apologize for any inconvenience caused. Thank you for your patience.

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