Outage in Heron Data

Async server outage

Resolved Major
July 15, 2025 - Started 3 months ago - Lasted 44 minutes
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/16/2025 12:11AM

Incident has been resolved. Postmortem to follow.

We had an issue where our asynchronous processing capability was compromised by an infinite looping async task from a new feature launch. The root cause is now understood, and a fix is planned. For now the feature is disabled across Heron platform

MONITORING 3 months ago - at 07/15/2025 11:58PM

We have remediated the issue and all new submissions will process normally. We are recovering on older submissions that were created during the outage

MONITORING 3 months ago - at 07/15/2025 11:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/15/2025 11:41PM

The issue has been identified and a fix is being implemented.

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