Outage in Heron Data
Async server outage
Resolved MajorIncident Report
The issue has been identified and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/16/2025 12:11AM
Incident has been resolved. Postmortem to follow.
We had an issue where our asynchronous processing capability was compromised by an infinite looping async task from a new feature launch. The root cause is now understood, and a fix is planned. For now the feature is disabled across Heron platform
MONITORING
3 months ago - at 07/15/2025 11:58PM
We have remediated the issue and all new submissions will process normally. We are recovering on older submissions that were created during the outage
MONITORING
3 months ago - at 07/15/2025 11:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 07/15/2025 11:41PM
The issue has been identified and a fix is being implemented.
Latest Heron Data outages
Async task processing outage - 3 months ago
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Server slowness - 10 months ago
Bank statement PDF parsing performance degraded - about 1 year ago
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