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Outage in Heron Data

Degraded bank statement parsing

Resolved Major
May 05, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue for bank statements not parsing
Components affected
Heron Data Transactions

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/05/2026 05:50PM

All failed workflows have now been retried and incident is resolved

MONITORING about 1 month ago - at 05/05/2026 05:00PM

A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.

INVESTIGATING about 1 month ago - at 05/05/2026 04:36PM

We are currently investigating an issue for bank statements not parsing

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