Heron - Dashboard Outage

We have addressed the disruption, and the Heron platform is available again.

Performance is resuming as normal but you can expect:
• Temporarily slower processing times
• Potential failed background check runs (US) and Companies House enricher runs (UK)- these will be retried

All new incoming submissions are ingested as normal.
For submissions during time of disruption (ET: Nov 5 7PM - Nov 6 10AM, GMT: Nov 6 12AM - Nov 6 3PM)

• Email submissions are being processed right now
• API submissions will need to be retried - we recommend doing this in batches

We are still experiencing an outage affecting the Heron platform. 

We expect dashboard access and submission processing across Email Ingestion, API, and Workflows to resume by 10am EST / 3PM UK.


We sincerely apologize for the disruption. We will provide more information as soon as we have it.

Heron - Service Outage

We are currently experiencing a service outage affecting the Heron platform.

Dashboard access and submission processing across Email Ingestion, API, and Workflows are temporarily unavailable.

We are actively investigating the issue and will provide updates as soon as they become available.