Outage in Heron Data

Async task processing outage

Resolved Major
July 16, 2025 - Started 1 day ago - Lasted 35 minutes
Official incident page

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Outage Details

We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/16/2025 06:55PM

This incident has been resolved. Our async processing uses GCP "spot" instances, and GCP unexpectedly started denying the creation of these spot instances in our kubernetes cluster. We have now created non-spot instances that will allow us to serve async tasks as normal, and have both spot and non-spot instances in place for future

MONITORING 1 day ago - at 07/16/2025 06:44PM

New node pools are up & running, tasks are running again. We are recovering.

IDENTIFIED 1 day ago - at 07/16/2025 06:41PM

GCP is denying "spot instances" for our async processing kubernetes cluster. This means that no async tasks are being processed. We are creating a new node pool that does not rely on spot instances to get us back up & running

INVESTIGATING 1 day ago - at 07/16/2025 06:38PM

We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted

Latest Heron Data outages

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