Outage in Heron Data

Async task processing outage

Resolved Major
July 16, 2025 - Started 3 months ago - Lasted 35 minutes
Official incident page

Incident Report

We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/16/2025 06:55PM

This incident has been resolved. Our async processing uses GCP "spot" instances, and GCP unexpectedly started denying the creation of these spot instances in our kubernetes cluster. We have now created non-spot instances that will allow us to serve async tasks as normal, and have both spot and non-spot instances in place for future

MONITORING 3 months ago - at 07/16/2025 06:44PM

New node pools are up & running, tasks are running again. We are recovering.

IDENTIFIED 3 months ago - at 07/16/2025 06:41PM

GCP is denying "spot instances" for our async processing kubernetes cluster. This means that no async tasks are being processed. We are creating a new node pool that does not rely on spot instances to get us back up & running

INVESTIGATING 3 months ago - at 07/16/2025 06:38PM

We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted

Latest Heron Data outages

Async server outage - 3 months ago
GCP outage - 4 months ago
File Parsing Down - 7 months ago
Server slowness - 10 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook