Outage in Heron Data

Database outage

Resolved Major
April 06, 2023 - Started over 1 year ago
Official incident page

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Outage Details

We are currently investigating an issue where we have reached the maximum number of IDs for a table in our database. We have to schedule some emergency downtime to resolve the issue
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/07/2023 11:33AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/07/2023 10:59AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 04/07/2023 10:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/07/2023 06:16AM

We have identified that a related database table is impacted, and are implementing a fix

MONITORING over 1 year ago - at 04/07/2023 06:04AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/07/2023 05:36AM

The database migration is complete and async processing is back online

IDENTIFIED over 1 year ago - at 04/06/2023 10:55PM

We are running a backfill on the table in question which we believe will take ~6 hours, so we will provide another update around then

IDENTIFIED over 1 year ago - at 04/06/2023 09:17PM

We have remediated part of the issue. Now the outage is limited to async processing and any route that involves fetching transaction categories (e.g., delete & get transactions, end user endpoints like /summary, /profit_and_loss, and various reports).

We are executing a fix which is underway for the remainder

IDENTIFIED over 1 year ago - at 04/06/2023 07:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/06/2023 07:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/06/2023 07:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/06/2023 07:16PM

We are currently investigating an issue where we have reached the maximum number of IDs for a table in our database. We have to schedule some emergency downtime to resolve the issue

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