Outage in Heron Data

Email server outage

Resolved Minor

June 17, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

Our email server provider, Postmark, experienced an issue with processing queued messages. This meant that all submissions forwarded to Heron Data were not being received by the Heron system. No data was lost in this process, and the provider system has mostly recovered -- all incoming messages are being processed and most historical messages are now processed. We are monitoring to ensure complete recovery https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued

Components affected

Heron Data Root

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/18/2024 07:22AM

This incident has been resolved.

MONITORING over 1 year ago - at 06/17/2024 10:00PM

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