Outage in Heron Data

Cloudflare Outage

Resolved Major
November 18, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.
Components affected
Heron Data Dashboard Heron Data Root Heron Data Transactions

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 11/18/2025 03:26PM

This issue is now resolved, API and dashboard access should be completely restored.

MONITORING 12 days ago - at 11/18/2025 02:52PM

We're seeing service restored on both API and dashboard access and will continue to monitor

MONITORING 12 days ago - at 11/18/2025 02:29PM

We have implemented some work arounds for our API and dashboard and are starting to see some requests recover

MONITORING 12 days ago - at 11/18/2025 02:10PM

We are still actively monitoring the cloudflare and are attempting to implement workarounds

MONITORING 12 days ago - at 11/18/2025 01:25PM

Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent.

MONITORING 12 days ago - at 11/18/2025 12:33PM

Cloudflare is starting to recover, access to dashboard and API should start to become available.

IDENTIFIED 12 days ago - at 11/18/2025 11:44AM

There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.

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