Outage in Heron Data
End User Processing
Resolved MajorIncident Report
We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/21/2026 09:07PM
This incident has been resolved.
MONITORING
10 days ago - at 04/21/2026 08:21PM
All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC (03:19am - 12:25pm ET)on Apr 21 may be impacted - please reach out to support@herondata.io if you would like these submissions reprocessed
MONITORING
10 days ago - at 04/21/2026 06:50PM
We are currently re-processing submissions that were stuck.
IDENTIFIED
10 days ago - at 04/21/2026 06:37PM
We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.
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