Outage in Hevo
Connection Failures for Redshift > Sources/Destinations configured with SSH tunnel
Resolved MajorIncident Report
Summary AI Generated
Hevo experienced a 16.2-hour major incident where Redshift sources and destinations configured with SSH tunnels suffered connection failures across multiple regions, causing pipeline delays in data ingestion and loading. The root cause was identified, and a fix was deployed to the US (us-east-1) region before being rolled out more broadly. The incident was fully resolved on June 18, 2026, following a monitoring period after the fix was implemented.
We are currently observing connection failures for Redshift sources and destinations for some teams across different regions.
The issue could potentially impact Redshift connections via SSH tunnel. As a result, affected pipelines may experience delays in data ingestion or loading.
Our engineering team is actively investigating the issue, and we will provide further updates.
Components affected
Hevo Sources Hevo Sources Hevo Sources Hevo Sources Hevo Destinations Hevo Destinations Hevo Destinations Hevo DestinationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/18/2026 06:38AM
This incident has been resolved.
MONITORING
1 day ago - at 06/17/2026 11:42PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 06/17/2026 10:37PM
The fix is under deployment for the US (us-east-1) region. This should take another 2-3 hours for the pipelines to recover. Thanks for your patience in the meantime.
IDENTIFIED
2 days ago - at 06/17/2026 06:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 06/17/2026 05:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 06/17/2026 02:30PM
We are currently observing connection failures for Redshift sources and destinations for some teams across different regions.
The issue could potentially impact Redshift connections via SSH tunnel. As a result, affected pipelines may experience delays in data ingestion or loading.
Our engineering team is actively investigating the issue, and we will provide further updates.
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