Outage in HiBob
Investigating Performance Degradation in HiBob Application
Resolved MinorIncident Report
Summary AI Generated
The HiBob application experienced performance degradation for 1 hour due to resource contention and long-running database operations, causing elevated error rates, timeouts, and preventing the application from loading properly. The incident affected multiple components including Talent, Compensation, Payroll hub, API Gateway, and various integrations, with users reporting complete application failures and 504 error codes. The service was stabilized through mitigation actions targeting the database performance issues.
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
Components affected
HiBob Zapier HiBob Workforce-planning HiBob Time & attendance HiBob Talent HiBob Compensation HiBob Payroll hub HiBob Social HiBob Calendar integration HiBob Job-architecture HiBob Docs HiBob Provision HiBob Public API Gateway & Webhooks HiBob SlackTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/23/2026 09:27AM
We identified a performance degradation in the HiBob application caused by resource contention and long-running database operations; mitigation actions were applied and the service has stabilized. We apologize for the disruption and thank you for your patience.
MONITORING
24 days ago - at 03/23/2026 09:20AM
We are continuing to monitor for any further issues.
MONITORING
24 days ago - at 03/23/2026 09:12AM
We are continuing to monitor for any further issues.
MONITORING
24 days ago - at 03/23/2026 09:01AM
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
IDENTIFIED
24 days ago - at 03/23/2026 09:01AM
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
INVESTIGATING
24 days ago - at 03/23/2026 08:52AM
We are currently experiencing elevated error rates and latency due to database query timeouts affecting the HiBob service, and are actively working to resolve the issue. We apologize for the disruption and thank you for your patience.
INVESTIGATING
24 days ago - at 03/23/2026 08:27AM
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
source IsDown
Service outage and slow loading issues
Reports started 6 minutes before official outage was reported
Users report a service outage with 502 gateway errors, slow Cloudflare response, and persistent loading issues. The site displays a white page and is unusable.
Latest HiBob outages
We’ve identified an issue with our main HiBob application - about 2 months ago
Login Errors for Users Without Fully Configured SSO - about 2 months ago
We’ve identified an issue with our main HiBob application - about 2 months ago
We’ve identified an issue with our email service - 3 months ago
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