Outage in HiBob

Sandbox Sync Delay Causing Outdated Data in Refreshes

Resolved Minor

April 30, 2026 - Started 24 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

HiBob experienced a 25.4-hour sandbox synchronization delay that caused sandbox refreshes to show outdated data from the previous night instead of current production data. The issue affected the Sandbox component while existing sandbox environments remained accessible throughout the incident. The synchronization process was successfully restored, allowing sandbox refreshes to reflect current production data again.

We are currently investigating a delay in sandbox synchronization. During this time, sandbox refreshes may reflect data updated up to last night, while we work to restore full synchronization. Existing sandbox environments remain accessible. We will provide further updates as progress is made.

Components affected

HiBob Sandbox

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 05/01/2026 09:40AM

The sandbox synchronization delay has been resolved. The synchronization process was restored, and sandbox refreshes now reflect current production data.

MONITORING 23 days ago - at 05/01/2026 09:38AM

We have restored the sandbox synchronization process, and sandbox refreshes now reflect current production data. We are continuing to monitor the system.

IDENTIFIED 24 days ago - at 04/30/2026 10:04AM

We have identified the cause of the sandbox synchronization delay and are working to resolve it. Existing sandbox environments remain accessible.

INVESTIGATING 24 days ago - at 04/30/2026 08:17AM

Latest HiBob outages

Some users may experience slower-than-usual performance at the moment. Our team is aware of the issue and is actively working to identify the root cause and resolve it. We appreciate your patience and will share updates as we make progress. - about 2 months ago

Investigating Performance Degradation in HiBob Application - 2 months ago

We’ve identified an issue with our main HiBob application - 3 months ago

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