Outage in Highspot

Degraded Performance sharing external content

Resolved Minor
July 26, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to share a 'Pitch' externally via the email plugin. Sharing a 'Pitch' directly from the Highspot platform is a work around while our Engineering Team resolve this issue. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/26/2024 03:25PM

The issue related to being able to email a pitch via an email plug-in/extension, has now been resolved.

IDENTIFIED 5 months ago - at 07/26/2024 03:01PM

The roll out of the fix is progressing well and should be completed in the next 30 minutes, however some customers might find the issue has already been resolved for them

We will provide an update at 09:00 Pacific Time.

IDENTIFIED 5 months ago - at 07/26/2024 02:04PM

Our Engineers have identified, tested and are currently rolling out the fix for this issue. The roll out of the fix will take between 90-120 minutes.

We will provide an update at 08:00 Pacific Time.

INVESTIGATING 5 months ago - at 07/26/2024 01:02PM

We are continuing to investigate this issue, and will provide further details regarding symptoms and scope at 07:00 Pacific Time.

INVESTIGATING 5 months ago - at 07/26/2024 12:02PM

We are continuing to investigate this issue, and will provide further details regarding symptoms and scope at 06:00 Pacific Time.

INVESTIGATING 5 months ago - at 07/26/2024 09:52AM

We are investigating an issue where customers are unable to share a 'Pitch' externally via the email plugin.
Sharing a 'Pitch' directly from the Highspot platform is a work around while our Engineering Team resolve this issue.

We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.

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