Outage in Highspot

Item Processing Issue in all Data Centers

Resolved Minor
June 03, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.
Components affected
Highspot Content Highspot Content Highspot Content Highspot Content
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/03/2025 04:00PM

The issue related to Item Processing on our Data Centers has now been resolved.
All items that had been 'stuck' in processing will now show as completed.

IDENTIFIED 3 days ago - at 06/03/2025 02:59PM

We have identified an issue related to Item Processing on all our Data Centers. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue be be items are stuck in a processing state.

We will provide an update at 09:00 Pacific Time.

INVESTIGATING 3 days ago - at 06/03/2025 02:55PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/03/2025 02:39PM

We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers.

We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.

Latest Highspot outages

Item Processing Issue affecting AMERICAS1 Data Center - about 2 months ago
Degraded Search Performance in Highspot - 3 months ago
Degraded performance in the Engagement Center - 3 months ago
Degraded performance in Highspot - 4 months ago
Degraded performance in the AMERICAS1 & AMERICAS2 Data Centers - 4 months ago

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