Outage in Highspot

Performance issues in AMERICAS2 Data Center

Resolved Major

March 03, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Highspot experienced performance and latency issues in the AMERICAS2 Data Center that affected multiple core services including Administration & Authentication, Analytics, Content, CRM Integration, Learning, Pitches, Search, Support Center, and Engagement. The incident lasted 51 minutes before the Engineering Team successfully resolved all performance issues and restored full operational status.

We are currently investigating reports of performance and latency issues in the AMERICAS2 Data Center. We will provide another update by 10AM PT.

Components affected

Highspot Administration & Authentication Highspot Analytics Highspot Content Highspot CRM Integration Highspot Learning Highspot Pitches Highspot Search Highspot Support Center Highspot Engagement

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 03/03/2026 05:44PM

The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. Everything is fully operational again.

INVESTIGATING 11 days ago - at 03/03/2026 04:56PM

We are currently investigating reports of performance and latency issues in the AMERICAS2 Data Center. We will provide another update by 10AM PT.

Latest Highspot outages

Pitches and Digital Rooms failing to send - 16 days ago

Pitch/Digital Room Re-sharing Disabled - 3 months ago

Performance Latency in AMERICAS2 Data Center - 4 months ago

COMPONENT Issue in DATA_CENTER - 4 months ago

Performance Degradation Due to AWS Service Disruptions for AMERICAS - 5 months ago

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