Outage in Highspot

Degraded performance in Lesson Answers Analytics

Resolved Major
September 04, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

Our Engineers have identified and resolved the core issue that affected "Lesson Answer" data in our AMERICAS1 Data Center. However, there may still be some latency issues when reviewing Analytics linked to Course Completion data. Due to this you may see stale data within certain reports. We will provide an update at 12:00 PM Pacific Time.
Components affected
Highspot Analytics
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 09:23PM

This incident has been resolved, all data has been processed & all Analytics reports are up to date.

MONITORING 4 months ago - at 09/04/2024 07:02PM

We are continuing to reprocess the delayed Analytics data linked to the Course Completion reports. We expect all reports to be up to date by 3PM PT.

We will provide another status update at 3PM PT.

IDENTIFIED 4 months ago - at 09/04/2024 06:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/04/2024 06:31PM

Our Engineers have identified and resolved the core issue that affected "Lesson Answer" data in our AMERICAS1 Data Center.

However, there may still be some latency issues when reviewing Analytics linked to Course Completion data. Due to this you may see stale data within certain reports.

We will provide an update at 12:00 PM Pacific Time.

IDENTIFIED 4 months ago - at 09/04/2024 06:37AM

Our Engineers have identified and resolved the core issue that affected "Lesson Answer" data in our AMERICAS1 Data Center.

However, there may still be some latency issues when reviewing Analytics linked to Course Completion data. Due to this you may see stale data within certain reports.

We will provide an update at 12:00 PM Pacific Time.

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