Outage in Hightouch
Processing delay for subset of Events
Resolved MinorIncident Report
Summary AI Generated
Hightouch experienced a processing delay affecting Event Collection, Event Streaming, and Realtime Audiences for customers in the us-east-1 region from 1:13 PM to 3:12 PM ET. During the outage, some services delivered duplicate events to downstream destinations, though no data was lost. The underlying issue was identified and resolved, with all impacted events successfully processed.
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/21/2026 08:22PM
We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations.
The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
INVESTIGATING
8 days ago - at 04/21/2026 06:20PM
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
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