Outage in Hint Health

Authentication Full Outage — Resolved

Resolved Major

May 23, 2025 - Started 11 months ago - Lasted 36 minutes
Official incident page

Incident Report

Between 09:52 PT and 10:18 PT, our authentication vendor experienced an issue that resulted in errors during login attempts as well as session refreshes. As a result, customers were unable to sign in or continue using the app once their session tokens expired after the standard 15-minute window. At 10:18 PT, our vendor deployed a fix that restored normal authentication functionality. We are working with the vendor to understand the root cause and will provide a detailed update shortly on our status page.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/23/2025 05:35PM

Between 09:52 PT and 10:18 PT, our authentication vendor experienced an issue that resulted in errors during login attempts as well as session refreshes. As a result, customers were unable to sign in or continue using the app once their session tokens expired after the standard 15-minute window.

At 10:18 PT, our vendor deployed a fix that restored normal authentication functionality. We are working with the vendor to understand the root cause and will provide a detailed update shortly on our status page.

Latest Hint Health outages

Authentication service degradation - 6 months ago

Authentication service degradation - 10 months ago

Authentication Partial Outage — Resolved - 12 months ago

Inability to use the app for current users - over 1 year ago

Authentication Service Issue - over 1 year ago

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