Authentication Partial Outage — Resolved

Between 08:15 ET and 10:50 ET today, a subset of authentication edge servers maintained by our vendor in the Chicago region began returning errors. During this window, customers routed to one of these faulty nodes were unable to sign in or continue using the app—their session tokens failed to refresh after the standard 15-minute window. We estimate fewer than 200 users—primarily in Missouri, Wisconsin, Iowa, Indiana, Michigan, and Illinois—were affected. At 10:50 ET, we deployed a fix to restore full service. Monitoring confirms all authentication services are now operating normally. We apologize for the disruption and are working with our vendor to enhance fail-over and token-refresh resilience across their edge clusters.