Hirevue Classic OnDemand Partial Outage

We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.

We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.

We believe we have identified the issue causing a disruption for our OnDemand interviews on desktop. We are moving the outage to Degraded performance as there are two current workarounds which will allow the candidates to complete their interview.

Our investigation continues as we look for a possible root cause.

We are currently investigating a partial outage affecting OnDemand interviews on desktop devices not allowing candidates locking them out of their interviews.