Black Screen / No Audio on Video Player

Final Update - Evaluation service has been restored. The incident has been resolved in all environments.

A fix has been deployed to HireVue Classic US only/GovCloud, and we’re monitoring the results.
HireVue Classic US and HireVue Classic EU have been resolved.

The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.

The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.

A fix has been deployed to HireVue Classic US production and EU production, and we’re monitoring the results. A fix is being developed for HireVue Classic US only/GovCloud.

A fix has been implemented for HireVue Classic US and EU. We are testing the result. A fix for HireVue Classic US only/GovCloud is still expected to take longer.

The issue has been identified. The latest version of Chrome is enforcing stricter requirements for video playback. We are now working on a fix for HireVue Classic US and EU. A fix for HireVue Classic US only/GovCloud is expected to take longer.

This issue impacts users with Chrome version 141.0.7390.123 (or those preparing to update to it by Relaunching Chrome to finish updating). From a candidate’s perspective, Intro and closing video playback is similarly impacted. We continue to investigate.

Updated impacted product component to Evaluations. Live and On Demand interviews are operational.

This issue appears to be related to Chrome version 141.0.7390.123 (the latest Chrome Enterprise version). We continue to actively investigate.

We are continuing to investigate this issue.

No new update. We are actively investigating an issue with the video player that loads the candidate interview but displays a black screen with no audio.

The video player loads the candidate interview but displays a black screen with no audio. We are actively investigating this issue.

Hirevue Classic is experiencing a degradation in service of evaluating video interviews (both Live & OnDemand). We are currently investigating this issue. Hourly updates will be provided or sooner as events occur.