Outage in HireVue

T2O AU/EU Cross-Region Candidate Connection Error when Recording

Resolved Minor

September 14, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/14/2025 10:13PM

This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.

MONITORING 5 months ago - at 09/14/2025 09:55PM

A fix has been implemented, and we're monitoring the results. We apologize for the inconvenience.

IDENTIFIED 5 months ago - at 09/14/2025 09:43PM

The issue has been identified and a fix is now being implemented. We've determined the problem was caused by a recent system rollback. Our team is actively working to resolve this and we apologize for any inconvenience.

INVESTIGATING 5 months ago - at 09/14/2025 09:20PM

We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.

Latest HireVue outages

Hirevue Classic OnDemand Partial Outage - 30 days ago

Jobs Page Not Loading in AU Environment - about 2 months ago

Intermittent Errors - 2 months ago

T2O Unable to Deliver Assessments to Candidates Intermittently - 3 months ago

Black Screen / No Audio on Video Player - 4 months ago

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