Outage in Hivebrite

Some connectivity issues for our Linkedin SSO

Resolved Minor
October 10, 2024 - Started 2 months ago - Lasted 14 days
Official incident page

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Outage Details

We encounter issues with our Linkedin connectivity. We know why and are proceeding with an action plan. This should be resolved in the coming days. For those users, workaround is to log in through email and password.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 01:34PM

We are now confident to say that this incident is fully resolved.
Your users can continue to log in seamlessly using the LinkedIn SSO button without any interruptions.

However, due to recent changes by LinkedIn, the synchronization of the name and picture from the LinkedIn account to the user profile has been temporarily deprecated.. This feature will be unavailable until further notice. We understand the potential impact on your user experience and sincerely apologize for any inconvenience caused.

Please rest assured that our teams are actively working to identify alternative solutions to restore the User Profile Integration functionality. We are committed to keeping you updated on any developments and you will be notified in the usual communication channels (release announcement, account manager, support ticket) as soon as the feature is re-enabled.

In the meantime, if you have any questions or need assistance, don't hesitate to reach out to our Support team at support@hivebrite.com.
Thank you for your understanding and continued support.

MONITORING 2 months ago - at 10/22/2024 01:34PM

We finally resolved the situation for all current LinkedIn synched users.
We are monitoring the situation for a few more days before closing the incident.

Please, raise a ticket to our support team if you face issues.

IDENTIFIED 2 months ago - at 10/11/2024 04:03PM

Following an unplanned removal of our LinkedIn applications, we are continuing to work with LinkedIn Support to restore the situation.
This should be resolved in the coming days.

For users having issue to log in with LinkedIn account, workaround is to log in through email and password.

IDENTIFIED 2 months ago - at 10/10/2024 04:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 10/10/2024 04:31PM

We encounter issues with our Linkedin connectivity.
We know why and are proceeding with an action plan. This should be resolved in the coming days.

For those users, workaround is to log in through email and password.

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