Outage in Hivebrite

Header logo - reduced image quality

Resolved Minor

February 28, 2025 - Started about 1 year ago - Lasted 5 days
Official incident page

Incident Report

You might have noticed a lower quality in your header logo image. We have identified the root cause. The situation should be solved on Monday. There is no loss of data. Workaround meanwhile: you can reupload a logo if it is not ok to wait for Monday. Thank you for your understanding.

Components affected

Hivebrite Switzerland production servers Hivebrite US production servers Hivebrite European production servers Hivebrite European sandbox servers Hivebrite US sandbox servers

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/05/2025 05:30PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 03/03/2025 08:01PM

Fix was uploaded on sandboxes.
We will rollout it to production environments tomorrow.

The workaround is still valid while waiting for it: you can reupload a logo with a higher quality.

Thank you for your patience.

IDENTIFIED about 1 year ago - at 02/28/2025 05:49PM

You might have noticed a lower quality in your header logo image.
We have identified the root cause. The situation should be solved on Monday.
There is no loss of data.

Workaround meanwhile: you can reupload a logo if it is not ok to wait for Monday.

Thank you for your understanding.

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Global outage on us-sandbox - 4 months ago

Response time: front-office, back-office on euprod - 5 months ago

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