Outage in Hivebrite

Service outage on all production environments

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 20 hours
Official incident page

Incident Report

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

Components affected

Hivebrite Switzerland production servers Hivebrite US production servers Hivebrite European production servers Hivebrite European sandbox servers Hivebrite US sandbox servers

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 08:31AM

The incident has been resolved. Our third-party has mitigated their outage issue.
Thank you for your support and understanding.
Please reach out to your CSM if you have additional questions.

INVESTIGATING 3 months ago - at 10/20/2025 01:01PM

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20.

There is no impact to existing customer data.

We apologize for the inconvenience and are working to resolve this as soon as possible.

Latest Hivebrite outages

Global outage on all environments - about 2 months ago

Global outage on all platforms - 2 months ago

Global outage on us-sandbox - 2 months ago

Response time: front-office, back-office on euprod - 3 months ago

Global outage on US production - 3 months ago

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