Outage in Hivebrite

Service outage on all production environments

Resolved Major
October 20, 2025 - Started 28 days ago - Lasted about 20 hours
Official incident page

Incident Report

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
Components affected
Hivebrite European production servers Hivebrite European sandbox servers Hivebrite US production servers Hivebrite US sandbox servers Hivebrite Switzerland production servers

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 10/21/2025 08:31AM

The incident has been resolved. Our third-party has mitigated their outage issue.
Thank you for your support and understanding.
Please reach out to your CSM if you have additional questions.

INVESTIGATING 28 days ago - at 10/20/2025 01:01PM

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20.

There is no impact to existing customer data.

We apologize for the inconvenience and are working to resolve this as soon as possible.

Latest Hivebrite outages

Response time: front-office, back-office on euprod - 20 days ago
Global outage on US production - about 1 month ago
Blank pages on all production environment - 5 months ago
Platform disruption extended due to a scheduled maintenance of our EUSANDBOX servers - 5 months ago
Global outage on EU and US sandbox - 6 months ago

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