HMH Rostering Service Interruption

This incident has been resolved.

All organizations are now able to roster. Some customers may still experience errors when attempting to log in after rostering and we are working to address those issues as quickly as possible.

Our teams continue working to enable rostering for a small group of remaining organizations. Some customers may experience errors when attempting to log in after successfully rostering and we are working to address those issues as quickly as possible. Thank you for your continued patience.

Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week.

Thank you for your patience and your partnership during this issue.

Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.

Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.

If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.

Rostering services are performing normally without delays. Thank you for your patience as we worked to address this issue.

Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.

Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.

We continue working to restore rostering service for all customers, thank you for your patience.

If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for all customers, thank you for your patience.

If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for all customers, thank you for your patience.

If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for all customers, thank you for your patience.

If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for all customers, thank you for your patience.

If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience.

If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

We continue working to restore rostering service for the remaining group of customers; however most organizations are eligible to roster as of yesterday.

If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

The next update is planned for Monday morning and we thank you for your patience as we work to restore service.

Our teams are making progress restoring rostering service for all organizations.

Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster.

If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.

We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.

We have identified an issue impacting rostering for HMH solutions and Administrators are unable to roster.

We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.