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Outage in HMH

Service Interruption on Ed

Resolved Minor
September 19, 2025 - Started 7 months ago - Lasted about 8 hours
Official incident page

Incident Report

Please be advised of a possible disruption on Ed. Educators and students may experience content that loads slowly or not at all. Our teams are investigating, and additional updates will be provided here. Thank you for your patience.
Components affected
HMH Assignments HMH Content and Resources

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/19/2025 09:11PM

After monitoring performance today without any further issues, this incident is resolved. Thank you for your patience.

MONITORING 7 months ago - at 09/19/2025 02:33PM

We have observed recovery for all services on Ed and users should not experience any errors or delays. As a precaution, we will continue monitoring performance closely today.

IDENTIFIED 7 months ago - at 09/19/2025 01:41PM

Our teams have confirmed some users may experience errors or slowness when loading content, including the Home, Class Overview and Discover tabs. We are working to address this issue as quickly as possible. Thank you for your patience.

INVESTIGATING 7 months ago - at 09/19/2025 01:05PM

Please be advised of a possible disruption on Ed. Educators and students may experience content that loads slowly or not at all. Our teams are investigating, and additional updates will be provided here. Thank you for your patience.

Latest HMH outages

Classcraft on Ed - about 1 month ago
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Classes and Content Not Loading on Ed - 3 months ago
Classcraft Service Interruption - 5 months ago

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