Outage in Hologram

Outage on Hologram Dashboard and API

Resolved Minor
November 13, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing an issue with one of our databases that is causing an outage of the Dashboard and API and some other services. The team is investigating and will update shortly. Cellular data services are not affected.
Components affected
Hologram REST API Hologram Device Dashboard Hologram SpaceBridge
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/13/2022 06:51AM

This incident has been resolved.

MONITORING about 2 years ago - at 11/13/2022 06:46AM

The full fix has been deployed and we are monitoring for issues

IDENTIFIED about 2 years ago - at 11/13/2022 06:29AM

All services are back up and running using a temporary fix that may be less performant. We will be deploying the full fix shortly

IDENTIFIED about 2 years ago - at 11/13/2022 05:56AM

We have identified the issue and deployed a temporary fix that restores API and dashboard services. A more permanent fix will be deployed shortly that restores all services back to normal.

INVESTIGATING about 2 years ago - at 11/13/2022 05:30AM

We are experiencing an issue with one of our databases that is causing an outage of the Dashboard and API and some other services. The team is investigating and will update shortly.
Cellular data services are not affected.

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