Outage in Hologram

Incident: Backend Services Outage

Resolved Major
May 06, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Affected Services: • Dashboard • API • SIM management We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time. Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Thank you for your patience.
Components affected
Hologram REST API Hologram Device Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/06/2025 08:12PM

Issue is resolved.

MONITORING 4 days ago - at 05/06/2025 04:36PM

A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

IDENTIFIED 4 days ago - at 05/06/2025 04:03PM

We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

INVESTIGATING 4 days ago - at 05/06/2025 03:36PM

Affected Services:
• Dashboard
• API
• SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

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