Outage in Hologram

Incident: Backend Services Outage

Resolved Major

May 06, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

Affected Services: • Dashboard • API • SIM management We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time. Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Thank you for your patience.

Components affected

Hologram REST API Hologram Device Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/06/2025 08:12PM

Issue is resolved.

MONITORING 12 months ago - at 05/06/2025 04:36PM

A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

IDENTIFIED 12 months ago - at 05/06/2025 04:03PM

We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

INVESTIGATING 12 months ago - at 05/06/2025 03:36PM

Affected Services:
• Dashboard
• API
• SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Latest Hologram outages

API maintenance extended. - 7 days ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - 29 days ago

Partial Global-3 (Prefix 8946*) Outage - 29 days ago

Partial Global-2 Outage affecting SIMs with prefix 8935* - about 1 month ago

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles - about 1 month ago

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