Outage in Hologram
Persistent issues with most services
Resolved MajorIncident Report
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Components affected
Hologram SMS over IP Hologram REST API Hologram Device Dashboard Hologram Data Engine Hologram SMSNeed to monitor Hologram outages?
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 10/21/2025 03:11AM
All systems continue to operate as expected, we will continue to monitor for any issues.
MONITORING
30 days ago - at 10/20/2025 09:33PM
AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.
IDENTIFIED
about 1 month ago - at 10/20/2025 05:40PM
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Latest Hologram outages
Connectivity Issue with EE - UK (GBRME) - 1 day ago
Service degradation on some G2 (89357*) profiles - 5 days ago
Connectivity Degradation on G1 Indigo (US / Miami PoP) - 12 days ago
Delayed device and usage reporting - 13 days ago
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