Outage in Hootsuite Inc.
X connecting/reconnecting issues
Resolved MinorIncident Report
Summary AI Generated
Hootsuite experienced authentication issues that prevented users from connecting or reconnecting their X (Twitter) profiles to the platform for 3.9 hours. The problem affected both the web and mobile applications. After investigation, Hootsuite determined the issue only impacted a small subset of users and closed the incident, transitioning remaining cases to their standard support process.
Hey there. We are experiencing issues with authenticating X profiles in Hootsuite. You may have trouble connecting or reconnecting X profiles in Hootsuite at this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Components affected
Hootsuite Inc. Hootsuite Web Application Hootsuite Inc. Hootsuite Mobile ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 10:33PM
After further investigation, we have determined that the issue impacting connecting/reconnecting X profiles in Hootsuite is affecting a small subset of users. As such, we are closing this active incident. Our team will continue to work with impacted users to investigate the root cause through our normal bug resolution process. If you encounter this issue, please contact our Customer Support team. Thank you for your patience and understanding.
INVESTIGATING
about 2 months ago - at 03/04/2026 06:42PM
Hey there. We are experiencing issues with authenticating X profiles in Hootsuite. You may have trouble connecting or reconnecting X profiles in Hootsuite at this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
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