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Outage in Hootsuite Inc.

Issues publishing videos to Facebook Pages

Resolved Minor
March 12, 2026 - Started about 1 month ago - Lasted about 13 hours
Official incident page

Incident Report

Summary AI Generated

Hootsuite experienced a 12.4-hour service disruption where users encountered errors and failed uploads when attempting to publish video content to Facebook Pages through both web and mobile applications. The root cause was identified as a technical issue on Meta's side affecting video processing across their platform. The issue was resolved once Meta fixed their infrastructure problems, and users were able to reschedule any posts that failed during the outage.

We are currently investigating issues impacting the ability to publish videos to Facebook. Users may experience errors or failed uploads when attempting to post video content to Facebook pages. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible We sincerely apologize for the disruption to your workflow.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/13/2026 03:48AM

We can confirm that the issues when publishing video content to Facebook have been resolved and are now functioning as normal. Any posts that may have failed during this time can now be rescheduled.

We appreciate your patience and understanding.

MONITORING about 1 month ago - at 03/13/2026 02:41AM

We are seeing a reduction in errors regarding video publishing for Facebook. We continue to monitor the situation.

We sincerely apologize for the disruption to your workflow.

MONITORING about 1 month ago - at 03/12/2026 04:06PM

We have identified the cause of the video publishing issues. This disruption is due to a technical issue on Meta’s side affecting video processing across their platform.

Because the root cause lies within Meta’s infrastructure, our team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering.

Thank you for your continued patience.

IDENTIFIED about 1 month ago - at 03/12/2026 03:29PM

We are currently investigating issues impacting the ability to publish videos to Facebook.
Users may experience errors or failed uploads when attempting to post video content to Facebook pages. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible
We sincerely apologize for the disruption to your workflow.

Latest Hootsuite Inc. outages

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