Partial Disruption for Campus Landline Phones

We are currently unable to make and receive phone calls from campus landline phones to off-campus numbers. The provider of our external phone lines has identified an issue and is working to resolve it. Currently there is no estimated time for restoration.Cell phones are not affected, and calls from one campus landline phone to another are still working.We will provide an update no later than 8:00am ET.

The provider of our outside phone lines, 123Net, continues to investigate the issues affecting our campus landline phones. They are still unable to provide an estimated timeframe for when calls to/from campus will be available.We will provide another update no later than 9:00am ET.

Our provider indicated that the issues are being caused by problems with fiber optic cable between Holland and Wyoming (MI). Multiple customers are affected and they said that resolution is likely (but not promised) within an hour.We will provide another update no later than 10:00am ET.

While the provider has not yet provided confirmation, it appears that calls to and from off-campus are now working. Please contact the CIT Help Desk (616-395-7670 or cit@hope.edu) if you experience any issues.We will provide another update once our provider has confirmed that the issue is resolved.