Outage in Hope College System
My College Account, Banner, and other associated apps unavailable
Resolved Major
December 17, 2025 - Started 4 months ago
- Lasted about 3 hours
Incident Report
CIT found that the associated applications are not available this morning. We are investigating the root cause.
Components affected
Hope College System BannerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 months ago - at 12/17/2025 12:46PM
CIT found that the associated applications are not available this morning. We are investigating the root cause.
IDENTIFIED
4 months ago - at 12/17/2025 12:55PM
It seems that the connection between campus and our hosting provider is disrupted. We are currently troubleshooting the fix.
IDENTIFIED
4 months ago - at 12/17/2025 01:08PM
We have confirmed that this issue occurs only between the on campus network and our hosting provider. Users accessing Banner or the affected services from home or a non-Hope network will be able to still access those services or applications as they normally would.
MONITORING
4 months ago - at 12/17/2025 01:29PM
We believe the connection between campus and our hosting solution is restored. We will continue to monitor this connection today. At this time, users are again able to access these services. Reach out to CIT if you encounter any issues.
Latest Hope College System outages
Issues connecting to Moodle - 12 days ago
Issue Accessing Torque Drive Files - 13 days ago
Issue Accessing Torque Drive Files - 23 days ago
Authentication into Banner and Blite - about 1 month ago
Moodle and Other Affected Services - about 1 month ago
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