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Outage in Hope College System

Problems with Server Infrastructure

Resolved Major
February 11, 2026 - Started 3 days ago - Lasted about 4 hours

Incident Report

We are currently investigating issues with the server system that hosts [schedule.hope.edu](http://schedule.hope.edu) and will update when we learn more.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 02/11/2026 01:50PM

We are currently investigating issues with the server system that hosts [schedule.hope.edu](http://schedule.hope.edu) and will update when we learn more.

INVESTIGATING 3 days ago - at 02/11/2026 02:03PM

[schedule.hope.edu](http://schedule.hope.edu), [printservices.hope.edu,](http://printservices.hope.edu) [signs.hope.edu](https://signs.hope.edu), and possibly other services are affected by the degraded server infrastructure. We are still investigating.

MONITORING 3 days ago - at 02/11/2026 02:28PM

The server infrastructure that was experiencing issues seems to be recovering, and services are available again. We are still investigating the root cause.

INVESTIGATING 3 days ago - at 02/11/2026 04:06PM

The issues seem to also be intermittently affecting other systems, such as Spring 2026 Moodle ([courses202601.hope.edu](https://courses202601.hope.edu)). We are still actively investigating the incident.

IDENTIFIED 3 days ago - at 02/11/2026 04:18PM

We have implemented an attempted fix and are awaiting the result.

MONITORING 3 days ago - at 02/11/2026 04:28PM

We have completed all of the fixes and are currently monitoring the result. The affected services seem to be working as expected again. Please contact the Help Desk at [cit@hope.edu](mailto:cit@hope.edu) or [616.395.7670](tel://16163957670) if you continue to have issues.

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