Outage in Hotjar

400 errors causing session capture to fail for some Sites

Resolved Minor
March 24, 2023 - Started over 1 year ago - Lasted 36 minutes
Official incident page

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Outage Details

On March 22, 10:00 UTC, we rolled out a change to our ingestion service, it included updates to how we compress and store page content, including the URL. These URLs are causing 400 errors in our servers which reject the page content and causes session processing to fail. Our engineering team has identified the root cause of the problem and is actively working on a solution to resolve the issue. As of now, users might experience intermittent disruption to their sessions due to these 400 errors. Thanks for bearing with us while we work to resolve this issue!
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/24/2023 04:08PM

Our engineers were able to roll back the changes that triggered this issue and this incident is now resolved. The 400 errors no longer appear on affected sites, and data collection has resumed.

Thanks for bearing with us!

IDENTIFIED over 1 year ago - at 03/24/2023 03:34PM

On March 22, 10:00 UTC, we rolled out a change to our ingestion service, it included updates to how we compress and store page content, including the URL. These URLs are causing 400 errors in our servers which reject the page content and causes session processing to fail.

Our engineering team has identified the root cause of the problem and is actively working on a solution to resolve the issue. As of now, users might experience intermittent disruption to their sessions due to these 400 errors.

Thanks for bearing with us while we work to resolve this issue!

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