Outage in HubSpot

Two Factor Authentication (2FA) is unavailable for some customers

Resolved Minor
March 22, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

Two Factor Authentication (2FA) isn’t available for some customers. We’re investigating what’s causing this issue and will update this page when we have more information.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/22/2023 01:05PM

Two Factor Authentication (2FA) is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Two Factor Authentication (2FA) should be working properly. No data was lost.

IDENTIFIED over 1 year ago - at 03/22/2023 02:04AM

We've identified the issue that's caused Two Factor Authentication (2FA) to be unavailable since 6:29 PM EDT (UTC -04:00) on Mar 21, 2023. All customers are now able to log in to their HubSpot accounts using email as their two-factor authentication method. Customers who only had SMS as their two-factor authentication method will receive an email instead. We are continuing to address the issue impacting SMS two-factor authentication. We will update this page when we have more information.

IDENTIFIED over 1 year ago - at 03/22/2023 01:16AM

We've identified the issue that's caused Two Factor Authentication (2FA) to be unavailable since 6:29 PM EDT (UTC -04:00) on Mar 21, 2023. We're addressing the cause of this issue and will update this page when we have more information.

INVESTIGATING over 1 year ago - at 03/22/2023 12:59AM

Two Factor Authentication (2FA) isn’t available for some customers. We’re investigating what’s causing this issue and will update this page when we have more information.

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