Outage in HubSpot

List sizes may be inaccurate for some customers

Resolved Minor
May 08, 2025 - Started about 16 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We've identified the issue that caused list sizes to be inaccurate. We're addressing the cause and hope to resolve for all customers soon. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.
Components affected
HubSpot CRM
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 05/08/2025 08:04PM

Between 04:18 PM EDT (UTC -04:00) and 03:15 PM EDT (UTC -04:00), some customers hosted in North America, Asia Pacific and Europe experienced issues with list size calculation.

This was caused by a race condition in list size calculation logic. Although aggregate values appeared incorrect during this period of time, no data was corrupted or lost.

As of 03:15 PM EDT (UTC -04:00), we have corrected these calculations and the incident has been fully resolved.

We apologize for any confusion and appreciate your patience while we corrected this.

IDENTIFIED about 9 hours ago - at 05/08/2025 05:22PM

We've identified the issue causing inaccurate sizes to be shown for lists. We've corrected many of the lists affected by the issue, but it may take several hours for the remaining lists to be fixed. Only customers hosted in North America and Europe are currently impacted.

IDENTIFIED about 11 hours ago - at 05/08/2025 02:41PM

We've identified the issue causing inaccurate sizes to be shown for lists. We're correcting lists that are affected by the issue, but it may take several hours for all lists to be fixed. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 3 hours.

IDENTIFIED about 12 hours ago - at 05/08/2025 01:43PM

We've identified the issue causing inaccurate sizes to be shown for lists. We're correcting lists that are affected by the issue. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within an hour.

IDENTIFIED about 13 hours ago - at 05/08/2025 12:40PM

We've identified the issue that caused list sizes to be inaccurate. We're continuing to correct lists that were affected by the issue. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within an hour.

IDENTIFIED about 14 hours ago - at 05/08/2025 11:47AM

We've identified the issue that caused list sizes to be inaccurate. We're continuing to correct lists that were affected by the issue. Only customers hosted in North America, Europe and Asia Pacific are currently impacted. We will be back with an update within an hour.

IDENTIFIED about 15 hours ago - at 05/08/2025 10:46AM

We've identified the issue that caused list sizes to be inaccurate. We're actively working to correct lists that were affected by the issue. We will be back with an update within 30 minutes. Only customers hosted in North America, Europe and Asia Pacific are currently impacted. We will be back with an update within an hour.

IDENTIFIED about 16 hours ago - at 05/08/2025 10:16AM

We've identified the issue that caused list sizes to be inaccurate. We're addressing the cause and hope to resolve for all customers soon. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.

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