Outage in HubSpot

Web analytics is currently delayed for some customers

Resolved Minor
May 28, 2024 - Started 4 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We've identified the cause of the Web analytics delays of up to 2 hours since 9:57 AM EDT (UTC -04:00) on May 28, 2024. These delays may impact tools such as Lists, Workflows, Lead Scoring, chat widget, audience targeting, custom event ingestion, and campaign reporting in HubSpot.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/29/2024 01:18PM

Web analytics is no longer experiencing delays. We've identified and addressed the cause of the delays that began at 9:57 AM EDT (UTC -04:00) on May 28, 2024. The issue is now fully resolved.

MONITORING 4 months ago - at 05/29/2024 10:16AM

Reports should be full caught up now. We're monitoring the tools closely to make sure that all processes recover properly.

IDENTIFIED 4 months ago - at 05/29/2024 02:07AM

Most data should now be caught up. Only the Pages and Topics Clusters reports are still delayed.

IDENTIFIED 4 months ago - at 05/28/2024 10:59PM

Some delays have been resolved. But important systems like contact updates from web activities are still delayed.

IDENTIFIED 4 months ago - at 05/28/2024 08:47PM

We are continuing to work on resolving the delays in web analytics. We will share updates as we get new information about time to recover.

IDENTIFIED 4 months ago - at 05/28/2024 06:03PM

We've identified the cause of the Web analytics delays of up to 2 hours since 9:57 AM EDT (UTC -04:00) on May 28, 2024. These delays may impact tools such as Lists, Workflows, Lead Scoring, chat widget, audience targeting, custom event ingestion, and campaign reporting in HubSpot.

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