Outage in HubSpot

UI extensions from integrations are not loading

Resolved Minor

January 20, 2026 - Started 4 months ago - Lasted 41 minutes
Official incident page

Incident Report

We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Components affected

HubSpot CRM HubSpot Sales Tools HubSpot Integrations

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/20/2026 06:17PM

Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

INVESTIGATING 4 months ago - at 01/20/2026 05:43PM

We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information.

The information on this page reflects our understanding of the incident and impact at the time of the update.

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