Outage in HubSpot
"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"
Resolved MinorIncident Report
Summary AI Generated
HubSpot experienced a 6-minute SSO login outage from 2:32 PM to 2:38 PM UTC-4 caused by a server impairment, preventing customers from accessing the platform through single sign-on authentication. The incident affected all HubSpot components including Marketing Tools, CRM, Website, Sales Tools, Service Tools, Chat & Automation, Reports, Mobile, and Integrations across all regions. The issue was fully resolved by 2:38 PM UTC-4 with normal SSO functionality restored.
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.
The information on this page reflects our understanding of the incident and impact at the time of the update.
Components affected
HubSpot CRM HubSpot Marketing Tools HubSpot Website HubSpot Sales Tools HubSpot Service Tools HubSpot Chat & Automation HubSpot Reports HubSpot Integrations HubSpot MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/06/2026 07:08PM
Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
MONITORING
21 days ago - at 04/06/2026 06:59PM
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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