Outage in HubSpot
HubSpot may be unavailable for some users
Resolved MinorIncident Report
Summary AI Generated
HubSpot experienced a 35-minute outage affecting all customers in North America from 11:44 AM to 12:18 PM (UTC -04:00), with all major tools including commerce, content, marketing, sales, service, operations, APIs, and customer platform tools becoming unavailable. The incident was caused by a database impairment resulting from a bad production configuration change. HubSpot resolved the issue by failing over to a healthy database node, restoring full service by 12:18 PM.
We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 04/09/2026 04:20PM
Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
about 15 hours ago - at 04/09/2026 04:15PM
We estimate that we will restore service in the next half an hour.
We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node.
We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
INVESTIGATING
about 15 hours ago - at 04/09/2026 04:00PM
commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
INVESTIGATING
about 16 hours ago - at 04/09/2026 03:48PM
We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.
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