Outage in HUIT

AI Service Disruption

Resolved Minor

September 03, 2026 - Started 13 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently monitoring service issues affecting Claude and ChatGPT. Claude users may experience delays and, in some cases, failures when submitting prompts. ChatGPT is returning a 404 error when accessed, along with failures in connected apps. We are monitoring both vendors' status pages and will provide updates as they become available. Claude Status: status.claude.com OpenAI Status: status.openai.com

Components affected

HUIT Other Services

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 09/03/2026 05:15PM

Claude and ChatGPT services have been restored. If you continue to experience errors, please contact the HUIT Service Desk at 617-495-7777 or ithelp@harvard.edu.

MONITORING 13 days ago - at 09/03/2026 04:28PM

Claude services have been restored. A fix has been implemented for ChatGPT and we are seeing progress with access. We are still monitoring OpenAI’s status and will provide updates when available.

IDENTIFIED 13 days ago - at 09/03/2026 02:41PM

We are currently monitoring service issues affecting Claude and ChatGPT. Claude users may experience delays and, in some cases, failures when submitting prompts. ChatGPT is returning a 404 error when accessed, along with failures in connected apps. We are monitoring both vendors' status pages and will provide updates as they become available.

Claude Status: status.claude.com
OpenAI Status: status.openai.com

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