Setup Errors for Some Hydrow Rowers Identified

We have monitored for new instances of this error and have not identified any further issues. Hydrow members have also not reported new instances of failed updates. We now consider this incident resolved.

If you continue to experience any issues, please contact Hydrow Member Services for assistance.

We’ve resolved the issue that was causing “Update did not succeed” errors during the setup or reactivation of some Hydrow rowers. The fix has been deployed, and we are monitoring to ensure continued stability.

If you continue to experience any issues, please contact Hydrow Member Services

A fix has been deployed for this issue and we are monitoring the result. Impacted Rowing machines may need a restart for the change to take effect.

We’ve identified a software issue causing "Update did not succeed" errors for some Hydrow rowers during setup. This affects:

- Newly purchased Hydrow rowers being activated for the first time.
- A small number of Hydrow rowers being reactivated after a period of inactivity.

Our team is actively working to resolve this. We will post additional updates as we have more information.