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Outage in Hyland

(Status: Resolved) Performance degradation in DCA datacenter

Resolved Minor
October 07, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/09/2025 07:11PM

Hyland has fully resolved the performance issue in the DCA datacenter. Systems are operating normally, and we are no longer observing any related disruptions.

We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.

MONITORING 4 months ago - at 10/09/2025 03:01PM

The system performance is stable. We are continuing to monitor for any further issues.

Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.

MONITORING 4 months ago - at 10/08/2025 08:48PM

We are continuing to monitor for any further issues.

Thank you for your patience and understanding throughout the incident. The next update will be provided @11 AM EST, or sooner if there are any significant developments.

MONITORING 4 months ago - at 10/08/2025 02:26PM

Hyland remains actively engaged and is closely monitoring system performance to confirm that the issue is fully addressed. At this time, services should be operating as expected. If you continue to experience any problems, please contact our first line of support.

Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.

IDENTIFIED 4 months ago - at 10/08/2025 12:08AM

Hyland has identified the issue and has implemented measures to mitigate the impact to performance. We appreciate your patience and will provide further updates as soon as more information becomes available.

INVESTIGATING 4 months ago - at 10/07/2025 11:32PM

Hyland is currently continuing the investigation into the cause of the issue. We appreciate your patience and will provide further updates as soon as more information becomes available.

INVESTIGATING 4 months ago - at 10/07/2025 09:34PM

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

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